Search my blog
Custom Search

Tuesday, May 2, 2023

Lenovo smart clock 2 setup issue (resolved)

 Issue:

During setup, after Lenovo smart clock 2 is connected to the Wifi network and prompts to continue on google home app, google home app keep prompting "your smart clock is set up successfully but can't be connected".  Phone's network is checked and confirmed to be the same wifi network with the clock and there's no AP isolation. 

On  Lenovo smart clock 2, IP address is shown and a ping from a PC shows that Ping has no problem to the IP address. 

After reboot the  Lenovo smart clock 2, it will ask you to link your account through google home app. However, from google home app, the clock device is not shown up at all (after you click "OK" on the screen that Google home complains that the clock cannot be connected). 


Solution: 

This issue is seen on my Pixel 6 Android phone (Android 11).

When I tried to setup again with my old Pixel 2 Android phone (Android 10), the setup went through and there's no issues at all. 


Conclusion:

This issue may have something to do with Android OS version. The device setup sequence may be changed in the new OS version and blocked the following steps. 


[Update 5/2/2023]

With Pixel 6, I was not able to see the settings after selecting Lenovo smart clock device. After clicking the gear icon, it didn't show anything.  but from Pixel 2, I am able to see the setting screen by clicking the gear icon.  However, after rebooting the Pixel 6, i was able to see the setting screen. So weird!